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Jet Airways has been instructed by a local consumer court to pay Rs 50,000 to a passenger for serving him a button in his lunch.

The passenger Hemant Desai was traveling from Delhi to Ahmedabad in business class on August 6, 2014. Hemant found a button in his garlic bread which he ordered for lunch. He complained about the incident to the flight crew. The officials failed to settle the issue with Hemant following which he sued Jet Airways for 3 lakh.

As an evidence to support his claim, Desai provided an affidavit by fellow passenger Parimal Nathwani who is a Member of Parliament. According to the Jet Airways officials, the passenger never deposited the button that he claimed to be present in lunch to either flight crews or to the court. The company also submitted that the button didn’t cause any harm to Desai. Finally, when they tried to contact and settle the case, there was no reply from the passenger’s side.

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In response to the opposition’s argument, Hemant submitted the email that he got from the company. In the email, the company has apologized for their lack of quality service standard and asked for settlement which he didn’t agree to.

As Hemant was not given a complaint book when he raised the issue, the Consumer court saw it as a deficiency in service and unfair trade practice.The court ordered the airline to pay Rs 50,000 for physical or mental suffering caused to the passenger plus Rs 5,000 for his legal expenses.

The presence of objects like button in food can’t be accepted and on top of that, the airline also failed to provide complaint book which shows the money-oriented service of the airline.

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