Mysuru’s resident Vijesh along with 2 family members had a disastrous journey of 1950 km which was 33 hours long after they found that the berths were occupied by illegal travelers.The berths were booked in their name and even they had valid tickets each worth Rs. 740.

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They were traveling by Jaipur Mysore Superfast Express (12976) and boarded the train at Ujjain. As the journey commenced, Vijesh gathered all he could to seek help from the TTE asking to get the berths vacant, however, his efforts went in vain. He then approached RPF personnel who gave him an offhand response, not paying any importance.

As they were traveling without getting any response, Vijesh even tried contacting helplines and call services but did not receive any help. He got down at a couple of railway stations including Bhopal and Kazipet to file the complaint himself with a hope that he will be addressed at least there, but again he was proven wrong.

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He eventually reached Mysuru Junction and decided not to give up on the matter which troubled him to an extent which was intolerable. He approached the railway officials and this time in the name of Territorial Jurisdiction his complaint was again dismissed and he was asked to go back to Ujjain to file the complaint about the disturbing situation.

Even after getting pulled down 5 times, he went to the District Consumer Disputes Redressal Forum in Mysuru on June 23, 2017 with a complaint against the South Western Railway’s division railway manager and the division commercial manager, both in Mysuru location where he booked three tickets for Rs 2,220.

Surprisingly he fought for himself and presented the pictures of the overcrowded train and the passengers who occupied their seats to which the counter-party I.e. Mysuru Railway Authorities quoted Indian Railways territorial jurisdiction and requested the consumer court to dismiss the passenger’s plea.

However, this time, it went in his favour when a verdict pronounced on Friday, the Mysuru consumer forum slammed the railways mentioning “Instead, the contention on lack of jurisdiction by its authorities is simply not justified” and ordered South Western Railway’s Mysuru division railway manager and division commercial manager to pay a compensation of Rs 37,000 for efforts, mental agony, litigation expenses, deficiency of services  to passenger Vijesh for the inconvenience caused to the family on train despite the family holding valid tickets.

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Railways have been ordered to pay the compensation within 60days, failing which the court imposed a daily penalty of Rs 200 until compliance.Such inconveniences are definitely at a higher pace in a country like India, however, it even depends on the awareness of our rights that we can fight for ourselves. It was indeed because of his constant efforts that the matter was considered, still we hope that the system gets better in addressing the issues.

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