In the rush of life, online cab services like Uber are much like a helping hand. We’re just too used to book a cab whenever, wherever we want with a click. But is that all? Well, no. Many a time we have come to know about the ugly face of this ‘app-friend’ of ours. From regular sexual assault cases to abusive drivers, we have seen it all in the past. Now once again the app is in the limelight after an Uber customer shared his plight on the company’s facebook handle.
And the method used by the driver to dupe him looks very genuine and easy, he was fooled by his driver in paying via cash when he had already selected the payment mode as Paytm.
Later, when he tried to contact the support, UBER customer care was not interested in solving the case.
Here is the post that Muduli shared :
“Everyone be aware of Uber drivers who are trapping customers in a new way. You could be one of the victims of this. On 24th November I had booked a cab for Bengaluru airport with payment method Paytm. On the way to the toll gate, the driver stopped car side of the road saying he needs cash as the payment method to pay the toll and when I disagreed he said he can’t go further.
I was really hopeless that time as I had to catch the flight in next 20 minutes. So after an argument with him, I agreed to pay by cash and he said he will cancel the Paytm payment which will be transferred back to my account after 15 minutes of trip completion. After completion of the trip I paid by cash 871 and also the same amount got deducted from my Paytm.
After waiting for a long time before my flight departure, I contacted uber support and reported about this issue. They completely denied helping with this as well as not even shared the contact number of the driver so that I could reach him.At least they could have engaged both me and driver to the conference to investigate this ugly situation.
So this is kind of encouragement for drivers to do such things repeatedly. At the end, I lost extra 871 and both uber and the driver took the double amount and cheated me as a customer . This can happen to you also, so be careful of uber ride think twice before booking. That was my last trip with uber ended my journey after 2 years of being a customer with a worse and disgusting experience.”
Looks like fearing a backlash UBER has finally decided to take up the issue and contact Muduli.
Incidents like this happen every day and what makes the issue more problematic is that the customer care professionals take up the case only when they see it getting viral and denting their image. We hope UBER will properly investigate the issue and take action against such fraudulent drivers